Q: Forget your password?
A: Click on the "forget your password?" link on the password login page.  Your password will be emailed to the address we have on file.

 

We also have customer service representatives ready to help.

Please call 1-800-467-1939 or 859-987-1975 between the hours of 8:30am - 4:00pm EST.

Q: What is the authentication image and pass phrase?
A: The authentication image is a private image that lets you identify the bank. The pass phrase is a word or phrase that you choose to go along with the image. Each time you log on, your authentication image and pass phrase will be displayed.

Q: If I am at work, will I be able to access my records if I didn't register my work computer?
A: Yes. You will answer one of the security challenge questions first.

Q: My email address is not correct. Can I change it?
A: Yes. Log on to your account and click the green tab labeled "options", choose "change email address" from the drop down menu.

Q: It says that my log in information is missing or invalid. What do I do then?
A: Ensure you are using the correct user code and password. Log in fields are case sensitive, check that you are using the required case. If you are still not able to log in, please contact our Call Center at 1-800-467-1939 and someone will assist you.

Q: It says that it does not recognize my identity.
A: You should immediately be prompted to answer a challenge question that you have previously set up through your online banking account.  If you need further assistance, please contact our Call Center at 1-800-467-1939 and someone will assist you.

Q: The challenge questions ask me questions that don't apply to me.
A: Click on the drop down box for different questions.

Q: How do I apply for online Bill Pay?
A: Click on the Pay Bills tab, complete the security information, and click on the Submit button. Fill out the enrollment form online and accept the terms of disclosure. Complete the security key and challenge phrases. Please allow 72 hours for activation.